Student Complaint Procedures: External Processes

For all types of complaints concerning colleges and universities in New York State, the first course of action must be to try to resolve the complaint directly with the administration of the college or university involved. In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with the New York State Education Department:

New York State Education Department 
Office of College and University Evaluation 
89 Washington Avenue
Room 960 EBA
Albany, NY 12234
518-474-1551

https://www.nysed.gov/college-university-evaluation/complaints

Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. The link below provides information on its complaint policies and procedures.

Middle States Commission on Higher Education
1007 North Orange Street, 4th Floor, MB #166
Wilmington, DE 19801 
Telephone: (267) 284-5000
E-mail: info@msche.org 
Spanish: españolinfo@msche.org 
General Link: www.msche.org